1. Scope
These terms and conditions apply to any deliveries by Atelier Herdin to consumers (§ 13 BGB German Law).
A consumer is any real person who enters into a legal contract of supply be it for the purpose of commercial or freelance activities.
2. Contractual Partner
A contract of purchase is established with:
Atelier Herdin Radtke
Herdin Radtke
Kisslingerstr. 24
83700 Rottach Egern
Germany
Telephone: +49 176 65879161
Email: info@atelier-herdin.com
Proprietor: Herdin Radtke
You can reach us for questions, disputes or complaints during weekday working hours 10:00 through 18:00
phone +49 176 65879161 or via email info@atelier-herdin.com.
3. Offers and Contracts
3.1 Products displayed in our Online-Shop do not constitute a legally binding offer but merely a suggestion to order. Changes and errors reserved.
3.2 By clicking on the Buy Now button as a first step of the buying process you enter a legally binding order regarding the products in your shopping basket or cart. A contract is established immediately after we have accepted your order by email issuing an order acknowledgement.
4. Wording of Contracts
The wording of contracts is stored in our internal system. The general terms and conditions are available on this page at all times. Order details and terms and conditions will be sent to you by email. For security reasons the wording of the contracts will no longer be accessible via the website.
5. Right of Revocation
Consumers have the right of revocation for a period of 14 days.
Revocation Advice
You have the right to revoke a contract without giving reasons within a period of 14 days. The 14 day period begins with the day on which you or a third person instructed by you who is not the carrier has accepted the goods. Digital products such as downloads and streaming services are subject to EU rules which limit the right of revocation.
In order to exercise your right of revocation you will have to inform us in writing at
Atelier Herdin Radtke
Herdin Radtke
Kisslingerstr. 24
83700 Rottach Egern
Germany
phone: +49 176 65879161
Email: info@atelier-herdin.com
(e.g. by postal letter, fax or email) clearly stating your decision to revoke the contract. You may use the sample revocation form. However, you are not obliged to make use of the same.
Revocation Results
Once you have revoked a contract we will reimburse you concerning all payments received including the cost of deliveries (excluding any additional costs incurred in case you have chosen to opt for a form of delivery other than the most advantageous one we suggested as a standard). Return payments will be initiated within 14 days from the day your revocation of the contract has reached us. Returns will be issued in the same currency which you have used for the initial transaction unless other arrangements were expressly agreed. Under no circumstances will we be charging you for return payments.
You will be obliged to return the goods you have received within 14 days from the day you have informed us about the revocation of the contract. The revocation period shall be deemed observed if the goods are despatched within 14 days. We will cover the cost for the return of the goods. You will only have to compensate us for any loss of value of the goods in case the depreciation of the goods is caused by unnecessary handling of the goods outside the normal procedure of checking their properties and functionality.
6. Pricing and Cost of Deliveries
6.1 Prices named on the product pages include VAT and other relevant components.
6.2 Delivery costs depend on the number of items you order and the kind of delivery. These will be stated in detail prior to your binding order. Delivery costs within Germany are 2.90 Euro, or 4.90 Euro for more than 2 kg, exported good are 7.90 Euro for goods up to 2 kg.
7. Deliveries
7.1 Deliveries are limited to destinations within (the European Union)
7.2 The product pages will contain details about delivery times
8. Payments
8.1 Payments can be conducted by bank transfer against an invoice.
8.2 Should you opt for advance payment we will name our bank details in our order acknowledgement. The goods will be delivered after receipt of payment.
8.3 You can only invoke a counter claim once this has been established in court and it is undisputed and recognized by us in writing.
8.4 You can only invoke the right of retention if those claims are based on the same contractural relations.
9. Retention of Title
The goods remain to be our property until paid for in full.
Alternative Dispute Settlements according to Art. 14 section. 1 ODR-VO and § 36 VSBG:
The European Commission offers an online platform for alternative dispute settlements. This can be found under https://ec.europa.eu/consumers/odr. We are prepared to participate in an out of court arbitration process.